Solutions Center

Sensus now offers an online 24-hour solution center to give customers and other affiliates an avenue to access answers to technical questions regarding the company's metering products and meter reading systems. The Questions & Solutions project is meant to be a first line of service for customers so that issues can be addressed quickly and efficiently. New content and information is going to be added on a regular basis.

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Questions & Solutions
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Questions & Solutions

AR4000 Equipment
4090 Autogun
How do I link an Autgun to a 4000 series Handheld?
How many readings will the 4090 AutoGun hold?
Can I reboot my 4090 AutoGun?
Can I use the 4090 autoGun as a "Stand Alone" unit?
How can I configure my AutoGun to read ProRead meters?
AUTO GUN IS SAYING "OUT OF MEMORY DEVICE NOT STORED" WHAT DOES THIS MEAN AND HOW DO WE FIX IT
AR4000 Handheld
AR4001 / AR4002 Keypad Explanations
AR4000 Configuration Menu Options
What are the steps for "Linking the AutoGun to the AR4000 Handheld"?
How do I Load the MXU Programming Software on a handheld?
How do I set the default programming values in the MXU Programming software?
How do I Load the ECR III (ICE Register) Programming Software on a handheld?
How do I link a model 3000 Smartgun to the AR4000 handheld?
How can I "Recalibrate" the battery on my AR4000 handheld?
Where can I locate additional information on the AR4000 equipment?
Reading Meters
AR4000 Reading Procedure
How do I get to the "Configuration" screen on the AR4000 handheld?
AR4000 "Search" Procedures
Is there a way to check the readings entered on an account with the handheld?
Is there a "Statistics" screen on the handheld to see how many accounts are read or not read?
Can I get to the "Configuration" screen without exiting the route?
How can I get back to the handheld's Main Menu from a route?
How do I adjust the display 'Contrast' on the AR4000 handheld?
AR4000 Helpful Hints
How can I view the last Reading or Note entered if I am reading out of order?
What does the "Device Error" message on the handheld indicate?
What does the "ID not on Route" message on the handheld indicate?
What does the message "Not at Displayed Location" mean?
How do I enter a 'Note Code' on a customer account with the handheld?
AR5000 Handheld
AR5000 Handheld Information
Do you have a list of the key functions for the AR5000 handheld?
Do you have any documents that shows the specifications of the AR5000 handheld?
How do I perform a hard reboot on the HandHeld?
We have a 5002 HandHeld that gives us an "Unable to switch modes error: PRIU03" message box. (May also show up as 'PRIU01' and PRIU02').
How do we set the battery charge level so it doesn't keep flagging us for "low battery"?
Can I adjust the font size or style?
When trying to add a note to the handheld, the symbols in blue and the numeric keys work, but alpha characters do not.
How do I view a meter just read on a AR5000?
WHAT IS THE LATEST VERSION FOR AR5000 HAND HELD UNIT?
How do I link my AR5000 HandHeld to a 4090 AutoGun?
AutoVu
Mapping
What are the steps to configure the AutoVu Mapping layers?
What is the Mapping Meter Status Legend?
What is the AutoVu Mapping Toolbar
VXU
What are the VXU Configuration Parameters?
Can I use the USB port on my laptop to connect to the VXU?
Can I use a USB flash drive, also known as a 'Jumpdrive', to load and unload my routes to AutoVu?
Can I use a different antenna for the VXU system?
How much power does the VXU have over the 4002RF handheld?
GPS
How do you configure the GPS in the AutoVu Mapping screen?
Why am I getting a "GPS communications error" when I start to interrogate?
Routes
AutoVu Procedures
How do I " Retrieve" a route from a diskette ?
How do I start the interrogation in AutoVu ?
How do you edit the "Cycle/Class" Number?
What is the purpose of reading the route in "Geographic" mode
What changes are necessary in the AutoVu "System Parameters" screen ?
How do I configure the Serial Communications?
What is in the Route "Meters" screen?
What is the Route "Meter Detail" screen?
How should I "Exit" the AutoVu software?
How do I "Select" a route that I already Retrieved in AutoVu?
What happens when I "Reset the Route" ?
How do I "Halt" (stop) the interrogation in AutoVu ?
How do I "Export" the readings from AutoVu to my diskette ?
What is on the AutoVu tree view?
How do I "Select" a route that I already Retrieved in AutoVu?
How do I "Delete" a route in AutoVu ?
MXU / Programmer
How do I program an MXU with AutoVu?
How do I troubleshoot my MXUs?
What do the AutoVu MXU Screens look like?
How do I install a model 505 MXU
What are the VXU GROUPING STRATEGIES?
What do the different types of MXU status messages mean?
AutoVu
What are the PC requirements to run AutoVu on a laptop?
How do I correct the error 'There is a mismatch between the database and the log file'?
What does the error "Cannot write to text file"mean when retrieving a route in AutoVu?
Why am I not getting any readings when interrogating?
When trying to install AutoVu, the install keeps coming up with the screen to 'repair,modify or remove'.
Can I get more information on the Sensus RadioRead system?
AutoRead
VehicleRead
How do I move my UNREAD accounts from a Vehicle route to a handheld route?
What screen do I go to in the Inhance Billing program to add the Latitude and Longitude values for AutoRead?
How do I change AutoRead to increment the "Read Count" for the 'High/Low Violations' or 'Notecodes' in AutoVu?
Can I load the Vehicle route to a removable USB drive instead of the floppy diskette?
Where do I go to get more information on the RadioRead system?
MXU / ECR Programmer
How do I Load the MXU Programming Software on a handheld?
How do I Load the ECR III (ICE) Programming Software on a handheld?
Route Processing
How Do I Reprint the Reports from a Route?
How do I view the AutoRead reports on the computer screen and/or print a single report ?
What does DEVICE BUSY mean when I try to Load my HHD?
When I "Import", I get the error INCORRECT RECORD LENGTH. What is this error telling me?
How do I perform a 'READ DATA' on a HHD or SSI more than once?
What does DEVICE NOT FOUND mean when trying to do a Read Data or Load Data?
How do I print my AutoRead reports to another printer?
What is an INVALID OPERATION error message?
What does INVALID OPERATION-MULTI mean?
How do I load Multiple Routes on my Handheld?
How do I change the NOTE codes on the Handheld Devices?
What does MASTER STAND NOT RESPONDING mean when loading or reading my handheld?
What does the message MUST SELECT A ROUTE FIRST mean?
What does SERIAL COMMS TIMEOUT mean when trying to "Load" or "Read" my Handheld?
What does SERIAL COMMS UNAVAILABLE mean when trying to Read or Load my Handheld?
What does the error PROBLEM WITH TARGET DRIVE OR FILE mean?
What does ERROR MATCHING MODEL mean when I try to load my Handheld?
How do I perform the PROCESS ROUTE FUNCTIONS in AutoRead?
What are the AutoRead FUNCTIONS and what does each function do?
How do I add QUESTIONS to Meters in the Route?
How do I move my "Unread" accounts to another handheld?
Why am I getting an (e) beside my route; what are Route Exceptions?
General Information
Do I need to upgrade my AutoRead software?
How do I configure the Device ID on a handheld?
How do I print my AutoRead reports to another printer or to a file?
What causes the error THERE IS A MISMATCH BETWEEN THE DATABASE AND THE LOG FILE?
Do you have a manual for the AutoRead software?
How can I add 'notecodes' to my handheld if I am using the Inhance billing program?
What's new in AutoRead version 5.0x?
How do I Backup the AutoRead configurations?
What are the minimum PC requirements needed to run AutoRead version 5.xx?
Q: How can I find general information on the AutoRead software?
If I am using the Inhance billing program, how do I transfer the comments, high/low limits, or previous readings to AutoRead?
How do I find the version of AutoRead I am running on my Pc?
I have an error code 36 when I close AutoRead . The message reads 'Problem with the Target Drive or File. What does this error indicate?
Why is the MXU type necessary? Many billing software packages do not have a field for this MXU type.
Polling Devices
How do I ADD, DELETE, or CONFIGURE my Handheld device?
How do I ADD, DELETE, or CONFIGURE my Vehicle device?
Reports
How do I find out what a report is telling me?
How do I interpet the 'MXU Worksheet' report?
How do I save a report template after changing the design of the report?
How do I change which reports print out by default?
FlexNet
Base Station
How can I get more information on the Base Station?
Programmer Handheld
What is the normal process to program the FlexNet water endpoints?
What could cause a communication error when programming an endpoint?
How can I correct a programmer error when programming an endpoint?
FlexNet Transmitter (endpoint)
Where can I find information for the FlexNet endpoints?
On the current 520X and 510X endpoints I do not get a TouchRead on the programming port side of 520X or from the logo portion of the 510X using either
General Information
Q: Do you have any information on your FlexNet system?
Upgrades
AR4000
How do I get the latest version of the application software on my model 4000 handheld?
AutoRead
When will the next version of AutoRead be released?
How do I upgrade the AutoRead software?
Will the next version of AutoRead be compatible with Windows XP service pack 1?
AutoVu
When will AutoVu be approved for the Windows XP Professional operating system?
How do I upgrade the AutoVu software on the laptop?
MXU Information
Model 510 MXU
Where can I locate information on the Model 510R MXU?
How do I trouble shoot a potential problem with the MXU?
How do I determine what the label code indicates on my model 510 MXU
How do I "activate" the MXU with my TouchGun?
Model 520 MXU
Where can I locate information for the Model 520R MXU?
How do I trouble shoot a potential problem with the MXU?
How do I determine what the label code indicates on my model 520 MXU?
How do I "activate" the MXU with my TouchGun?
General Information
What are the different styles of the new MXUs?
WHAT DOES "NO LOCK" MEAN ?
TouchReader +
Data Sheet
Where can I get information on the TouchReader + device?
Operating Instructions
Where can I find the operating instructions for the TouchReader + device?
Large Meters
Meter Registration
How can I change my registration? Example, change from gallons to cubic feet or cubic feet to cubic meters, etc.
My meter is not registered, what should I look for?
Meter Calibration
TURBO-METER - Can I calibrate my TURBO-METER using the adjusting vane?
Meter Installation
What is the proper straight pipe distance before and after a Sensus W2000 DRSL meter
General Information
Sensus Name
My customer is asking for a Rockwell regulator. Are Rockwell regulators still made by Sensus?
Regulators - General
Load Limiting Regulators
Does Sensus Metering Systems utilize any of the Fisher model 67 instrument regulators that were recently recalled?
Manufacturing Locations of Regulators
Where are Sensus gas regulators manufactured?
Meters - Diaphragm
Indexes and Pulse Outputs
What type of pulse output options are available on the Intermediate and Large Capacity Diaphragm Meters?
On a meter index, what does the two printed zeros (00) after the four moving dials indicate for volume?
MXU / ECR Programming Software
MXU Programming
How do I program an MXU with the AR4002 handheld?
How do I program an MXU with the 3003/3004 RFSSI handheld?
How do I "Read" an MXU with the Programming software on the AR4002 handheld?
How do I add in an MXU Programmer to my list of routes so I can load it to the HandHeld?
ECR Programming
How do I program an ICE register (ECR III) with a model 3000 SSI?
How do I program an ICE register (ECR III) with a model 4000 Handheld?
How do I program the number of reading digits on an ICE (ECRIII) register using an AR5000 Handheld?
How do I change the register (meter) ID of an ICE (ECRIII) register using a 5000 HHD?
Sensus Web
Passwords and Login
How do I change my password if I am a Sensus Distributor?
Are passwords case sensitive when logging into the Sensus secure web site?

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Contact Information
Technical Services - AMR/AMI Products
1-800-638-3748 (Option 2)
Fax: (724) 425-7614
Email: amr.support@sensus.com